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Our Terms Protect Your Account and Payouts

When you open an account with sawer55, you're agreeing to terms built around real player security, clear payment paths through DANA, OVO, GoPay and QRIS, and fair access…

Account access depends on local lawPayments secured and verifiedWithdrawal requests processed in hours
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sawer55 Our Terms Protect Your Account and Payouts
GET IN TOUCH

How to Reach Us About Your Account

If you have questions about our terms — eligibility, account closure, data requests, or payout disputes — our support team is here to help.

Live Chat Open your account and tap the chat icon at the bottom right.
Email Support Send your account number, issue and any transaction IDs to [email protected].
Account Settings Inside your account, go to Settings > Account > Request Data or Close Account.
YOUR DATA AND SECURITY

How We Protect Information and Funds

Trust starts with transparency. We encrypt all account access with SSL certificates, never store full payment details, and verify every withdrawal through the payment provider before releasing funds.

Encrypted Logins

Your password is hashed the moment you set it. We never see it in plain text. Each login session uses SSL encryption, the same standard banks use.

Payment Security

DANA, OVO, GoPay and QRIS handle payment processing directly. We don't store card or wallet details, only your withdrawal history and account balance.

Fund Segregation

Player deposits are held in segregated trust accounts separate from operational funds. If disputes arise, your money is protected by that legal structure.

Data Retention

We keep transaction records for seven years to comply with Indonesian financial reporting. Account details and chat history are deleted 90 days after account closure.

Access Requests

Under data access provisions where local law permits, you can request a copy of all your personal data. Go to Account Settings > Request Data to start the process.

Account Closure

Close your account anytime via Settings > Account > Close Account. We process closures within two business days and return any remaining balance within four hours.

Terms and Account Rules Explained

Real questions from players in Makassar, Denpasar and across Indonesia. If you don't see your question below, reach out to our support team via live chat or email.

Go to your account settings, select Close Account, and confirm. We process closures within two business days. Any remaining balance is returned to your chosen payment method (DANA, OVO, GoPay or QRIS) within four hours after processing.

After you request a withdrawal, we verify the transaction for security (usually 30 minutes to two hours). Once verified, the funds transfer through DANA, OVO, GoPay or QRIS typically within two to four hours total.

Yes. Go to Wallet > Payment Methods inside your account and update your choice between DANA, OVO, GoPay and QRIS. Changes take effect on your next withdrawal request. Existing pending withdrawals use the method you selected when you requested them.

Contact support via live chat or email with your account number, the game name, timestamp, and your transaction ID. We review disputes within five business days and respond with a full explanation and outcome.

We use your data only to process deposits and withdrawals, prevent fraud, comply with local law, and improve our support. We never sell your information. You can request a full data copy or deletion from your account settings anytime.

Account eligibility and game availability are determined by Indonesian law and regulations where you live. If local law changes or restricts certain services, we adjust access accordingly. We'll notify you of any changes via email.

No. Your account is personal and non-transferable. Sharing your login or allowing others to play on your account violates our terms and may result in account suspension and fund forfeiture. Keep your password private.

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